815 Enterprises

Terms of Service

Last updated: February 2026

Welcome to our marketplace platform operated by 815 Enterprises. These Terms of Service ("Terms") govern your use of our platform, which connects local vendors and businesses with customers at markets, events, and community venues. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our platform. If you do not agree to these Terms, you may not access or use our services.

1. User Accounts

1.1 Account Registration

To use certain features of our platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

1.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Account Types

Our platform supports two primary account types:

  • Shopper accounts: For individuals who wish to browse products and place orders from vendors.
  • Vendor accounts: For vendors, producers, and other sellers who wish to list and sell products or services through our platform.

2. Vendor Obligations

2.1 Vendor Eligibility

Vendors must be approved by platform administrators before listing products. Approval requires verification of your identity, business information, and compliance with applicable laws and regulations for your product categories.

2.2 Product Listings

Vendors agree to:

  • Provide accurate and complete descriptions of all products listed
  • Set fair and transparent pricing for all items
  • Maintain accurate inventory levels to prevent overselling
  • Use only images that accurately represent the products being sold
  • Comply with all applicable food safety, labeling, and health regulations

2.3 Order Fulfillment

Vendors are responsible for:

  • Preparing orders accurately and on time for the designated pickup
  • Maintaining product quality and freshness standards
  • Being present at the market or pickup location during scheduled times
  • Communicating promptly with shoppers about any order issues

2.4 Customer Service

Vendors are solely responsible for customer service related to their products, including handling questions, complaints, and any issues with orders. The platform facilitates connections but does not mediate individual transactions.

3. Shopper Obligations

3.1 Order Commitment

When you place an order, you are committing to pick up and pay for those items. Repeated no-shows or order abandonment may result in account restrictions.

3.2 Pickup Responsibility

Shoppers agree to:

  • Pick up orders at the designated market or location during specified hours
  • Bring valid identification or order confirmation as needed
  • Inspect products at the time of pickup and raise any concerns with the vendor directly
  • Communicate promptly if unable to pick up an order as scheduled

3.3 Respectful Conduct

Shoppers are expected to treat vendors, market staff, and other community members with respect and courtesy at all times.

4. Payment Terms

4.1 Payment Processing

All payments are processed securely through our third-party payment processor (Stripe). By making a purchase, you agree to Stripe's terms of service in addition to these Terms.

4.2 Pricing & Fees

All prices displayed on the platform are set by individual vendors. The platform charges service fees to facilitate transactions:

  • Buyer service fee: 6.5% of the order subtotal, added to the buyer's total at checkout.
  • Vendor service fee (online payment): 6.5% of the order subtotal, deducted from the vendor's payout. This covers payment processing and platform services.
  • Vendor service fee (cash/external payment): 3.5% of the order subtotal, invoiced to the vendor. This reduced rate reflects the absence of payment processing costs.
  • Order service fee: $0.15 per order, split between buyer and vendor ($0.15 each).

Fee percentages may be updated with notice. Current rates are always displayed during checkout. Vendors can view their fee history in their dashboard.

4.3 Refunds and Cancellations

Refund and cancellation policies are determined by individual vendors. Shoppers should review vendor policies before placing orders. The platform does not guarantee refunds for any transaction.

In general:

  • Orders may be cancelled before the market's order cutoff time
  • After the cutoff time, cancellations are at the vendor's discretion
  • Product quality issues should be addressed directly with the vendor at pickup

5. Liability Limitations

5.1 Platform Role

Our platform serves as a marketplace connecting vendors and shoppers. We do not produce, manufacture, or prepare any products sold through the platform. All transactions are between the vendor and the shopper.

5.2 No Warranty

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

5.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR ANY PRODUCTS PURCHASED THROUGH IT.

5.4 Food Safety

Vendors are solely responsible for compliance with all applicable food safety laws and regulations. The platform does not inspect, certify, or guarantee the safety of any food products. Shoppers purchase food products at their own risk.

6. Dispute Resolution

6.1 Between Shoppers and Vendors

Disputes regarding product quality, order fulfillment, or refunds should be resolved directly between the shopper and vendor. We encourage respectful communication and good-faith efforts to resolve issues.

6.2 Platform Disputes

For disputes related to platform functionality or these Terms, please contact us through our contact form. We will make reasonable efforts to address concerns promptly.

6.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

7. Platform Usage Rules

7.1 Prohibited Activities

Users may not:

  • Use the platform for any illegal purpose
  • Misrepresent your identity or affiliation
  • Interfere with or disrupt the platform's operation
  • Attempt to gain unauthorized access to any part of the platform
  • Use automated systems to access the platform without permission
  • Harass, threaten, or abuse other users
  • Post false, misleading, or defamatory content

7.2 Content Standards

All content posted to the platform (including product listings, images, and reviews) must be accurate, lawful, and respectful. We reserve the right to remove any content that violates these standards.

7.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or negatively impact other users' experience on the platform.

8. SMS and Text Messaging Terms

8.1 Consent to Receive Messages

By creating an account on our platform and providing your mobile phone number, you may opt in to receive SMS/text message notifications related to your account and orders. SMS notifications are used for time-sensitive, transactional messages including but not limited to:

  • Order cancellation alerts
  • Pickup issue notifications
  • Urgent order status changes

By opting in, you consent to receive recurring automated text messages from our platform at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies based on your order activity (typically 1-5 messages per week during active order periods).

8.2 Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates will apply to any SMS messages you receive from us. Check with your carrier for details about your plan.

8.3 Opt-Out and Help

You can opt out of SMS notifications at any time by:

  • Replying STOP to any text message from us
  • Disabling SMS notifications in your account notification preferences
  • Removing your phone number from your account profile

After opting out, you will receive one final confirmation message. You will still receive in-app and email notifications for order updates.

For help with SMS messaging, reply HELP to any text message from us, or contact us through our contact form.

8.4 Supported Carriers

SMS messaging is supported on most major US carriers. Carriers are not liable for delayed or undelivered messages.

9. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the modified Terms.

Privacy Policy

This Privacy Policy is part of our Terms of Service

Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Profile Information: Business name, address, and description for vendor accounts
  • Transaction Information: Order details, payment information (processed securely by Stripe), and pickup preferences
  • Location Information: Your location when you choose to share it for finding nearby markets
  • Communications: Messages you send through the platform

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related notifications
  • Connect shoppers with vendors at local markets
  • Send you updates about orders, markets, and platform features
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized activity

Information Sharing

We share your information only in the following circumstances:

  • With Vendors/Shoppers: Order information is shared between parties to facilitate transactions
  • Service Providers: With third parties who perform services on our behalf (payment processing, email delivery, SMS messaging)
  • Legal Requirements: When required by law or to protect rights, safety, or property
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

Mobile Information Privacy

We are committed to protecting your mobile information:

  • We will never sell, rent, or share your mobile phone number with third parties or affiliates for promotional or marketing purposes
  • Your phone number is used solely for transactional notifications related to your account and orders on our platform
  • Third-party SMS service providers who deliver messages on our behalf are contractually prohibited from using your phone number for any purpose other than delivering our messages

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may:

  • Access, update, or delete your account information at any time
  • Opt out of promotional communications
  • Opt out of SMS notifications by replying STOP, disabling SMS in your notification preferences, or removing your phone number from your profile
  • Request a copy of your personal data
  • Request deletion of your account and associated data

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand how you use our platform, and improve our services. You can control cookies through your browser settings.

Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us through our contact form.

Contact Us

If you have any questions about these Terms of Service, please contact us through our About page.